You can schedule a mediation in three easy steps. Go to the home page at www.adrondemand.com. Click on “Get Started.” Fill out the form. That’s it! You’ll then receive an email confirming that you have scheduled the mediation. (Check your spam or junk folder for the email if you don’t receive the email right away.) 

Please contact us at support@adrondemand.com and we will be happy to make any corrections for you. 

Once you’ve scheduled the mediation, we’ll send the other party an email asking that he or she complete the booking process. Once the other party submits the form through the link provided in the email, the mediation will be confirmed. 

Once the other side completes the booking process, you will receive an email that the mediation has been confirmed. Your mediator will then contact you within 48 hours.  

Once your mediation is confirmed, you will receive a confirmation email. Please be sure to check your spam or junk folder for the email.

You may schedule mediations Monday-Friday, excluding holidays.  

There are no administrative fees or “hidden” fees of any kind. 

The mediation may last up to three hours. 

Our mediators are skilled in resolving your case within the allotted time. However, should your mediation appear to need more time, the parties may agree to continue for an additional three-hour block. At that time, your mediator will send an email to support@adrondemand.com and the participating parties to confirm that everyone has agreed to continue for an additional three hours and to pay an additional $750 per billable party for the additional time. 

You simply select the date, time, and type of case. We assign the mediator to you based on that information.  

Our platform does not allow you to select a specific mediator; we assign your mediator based on the type of case and date and time you request. If you want a specific mediator, we suggest booking a mediation through Miles Mediation & Arbitration, which allows you to choose your mediator.  

All our mediators have been vetted and approved by Miles Mediation & Arbitration (www.milesmediation.com). They also are experts in their fields and have years of experience mediating cases. In addition, the parties rate our mediators after every mediation, and only those with the highest ratings remain on our panel. 

Raymond Ayres  
John Austin 
Audrey Berland 
Leesa Bohler 
Hon. Bianca Motley Broom 
Casey Crumbley  
Michael Eshman  
Rusty Grant  
Shuli Green  
Hon. Jason Harper 
Marci Joel  
Andy Lax  
Drew Lewis 
Blane McCarthy 
John McCorvey, Jr. 
Hon. Larry Mims 
Cade Parian 
Christopher Penna  
Kristen Pitts  
Hon. Tabitha Ponder 
Andy Rowlett  
Jim Shea  
Bryan Sutlive  
Kay Thompson  
Elizabeth Todd  
Luis Viera 
Wayne Wilson

To learn more about a particular mediator,  visit www.milesmediation.com.

Visit the Mediation Dashboard to access information about your mediation, such as the date, time, parties, and assigned mediator.  

Your confirmation email will include a link to the Mediation Dashboard. You may also contact us at support@adrondemand.com  for a link to your Mediation Dashboard. 

Your mediation number is also your invoice number. You’ll find it on the invoice or receipt attached to your initial scheduling email or confirmation email.  

When you are scheduling or confirming the mediation, we kindly ask that you pay via credit card at the time of scheduling or confirming. You may also request an invoice should you need to pay by check. You will then receive a receipt or invoice as an attachment to your confirmation email.  

You may contact your mediator by email; your mediator’s email address is located on the Mediation Dashboard. 

You may upload documents or photos on the Mediation Dashboard. (Note that you will not be able to upload anything until a mediator has been assigned to your case.) 

Any document or photo uploaded is sent directly to the mediator. To protect the privacy of the document or photo, only the mediator will be able to access the document or photo. However, you will be able to confirm that you have uploaded a document or photo on the Mediator Dashboard.  

To cancel your mediation, please email support@adrondemand.com at least 48 hours before the scheduled mediation date and any mediation fees paid will be refunded. If the mediation is cancelled within 24 hours of the scheduled start time, both parties will be charged the full mediation fee. 

To reschedule your mediation, please email support@adrondemand.com at least 48 hours before the scheduled mediation date. If the mediation is rescheduled within 24 hours of the scheduled start time, both parties will be charged a $250 rescheduling fee. 

All mediations conducted via ADR On Demand are virtual. 

The preferred virtual platform to conduct the mediation is Zoom; however, all our mediators are also proficient on other platforms such as Microsoft Teams and WebEx. 

Please contact your mediator to troubleshoot any technical issues you may be having. The mediator’s contact information can be found on the Mediation Dashboard. 

We would love to hear your feedback! At the end of every mediation, you will receive an email with a survey link asking for your thoughts. You may also email support@adrondemand.com with your thoughts and comments. We look forward to hearing from you.