Frequently Asked Questions (FAQ)
Get answers to all your questions about scheduling and confirming your ADR Virtual Mediation.
How do I schedule a mediation?
You can schedule a mediation in three easy steps. Go to the home page at www.adrondemand.com. Click on “Schedule Now.” Fill out the form. That’s it! You’ll then receive an email that the mediation is confirmed. Please be sure to check your spam or junk folder for the email.
What do I do if the information I entered is incorrect?
How will the other party know I scheduled the mediation?
Once you’ve scheduled the mediation, we’ll send you and the other party an email that the mediation is confirmed. Please be sure to check your spam or junk folder for the email.
How do I know if my mediation is confirmed?
Once your mediation is confirmed, you will receive a confirmation email. Please be sure to check your spam or junk folder for the email.
Are any dates unavailable?
You may schedule any date, including weekends and holidays.
How much is the mediation?
If it is a Georgia case, then the cost is $750 per party. If it is a non-Georgia case, then the cost is $600 per party.
Are there any administrative fees?
There are no administrative fees.
How long is the mediation?
The mediation may last up to three hours.
What happens if my mediation goes past the allotted time?
Our mediators are skilled in resolving your case within the allotted time. However, should your mediation appear to need more time, the mediator will kindly ask you to book another session on the site.
How do I select a mediator?
You simply select the date, time, and type of case. We assign the mediator to you based on that information.
What if I want to choose a specific mediator?
Our platform does not allow you to select a specific mediator; we assign your mediator based on the type of case and date and time you request. If you want a specific mediator, we suggest booking a mediation through Miles Mediation & Arbitration, which allows you to choose your mediator.
How do I know if the mediator on my case is qualified?
All our mediators have been vetted and approved by Miles Mediation & Arbitration (www.milesadr.com). They are also experts in their fields and have years of experience mediating cases. In addition, the parties rate our mediators after every mediation, and only those with the highest ratings remain on our panel.
Who are the mediators on the panel?
John Austin
Audrey Berland
Leesa Bohler
Casey Crumbley
Michael Eshman
Shuli Green
Marci Joel
Andy Lax
Drew Lewis
Blane McCarthy
John McCorvey, Jr.
Hon. Larry Mims
Cade Parian
Kristen Pitts
Hon. Tabitha Ponder
Andy Rowlett
Jim Shea
Bryan Sutlive
Kay Thompson
Elizabeth Todd
Luis Viera
Wayne Wilson
To learn more about a particular mediator, visit www.milesadr.com.
What do I do if I have questions about my mediation?
You can email support@adrondemand.com or contact the mediator who is listed and cc’d on the confirmation email.
How do I find my mediation number?
Your mediation number is on the confirmation email.
How do I pay for the mediation?
After the mediation, you will receive an invoice with a link to pay by credit card. The invoice will also have instructions on where to mail a check, if you prefer that option.
How do I get a copy of your W-9?
A link to our W-9 is on the invoice you received. You can also email us at support@adrondemand.com and we will be happy to send you a copy.
How do I contact my mediator?
You may contact your mediator by email. Your mediator’s email address can be found on the confirmation email. Your mediator is cc’d on that email.
Who do I send documents or photos too?
You may email any documents or photos directly to your mediator or you may email them to us at support@adrondemand.com and we will provide them to your mediator.
How do I cancel a mediation?
To cancel your mediation, please email support@adrondemand.com more than 24 hours before the scheduled mediation date and any mediation fees paid will be refunded. If the mediation is cancelled within 24 hours of the scheduled start time, both parties will be charged the full mediation fee.
How do I reschedule a mediation?
To reschedule your mediation, please email support@adrondemand.com more than 24 hours before the scheduled mediation date. If the mediation is rescheduled within 24 hours of the scheduled start time, both parties will be charged a $250 rescheduling fee.
How will the mediation be conducted?
All mediations conducted via ADR On Demand are virtual.
What virtual platform do we you use for the mediation?
The preferred virtual platform to conduct the mediation is Zoom; however, all of our mediators are also proficient on other platforms such as Microsoft Teams and WebEx.
What do I do if I have problems logging in or joining the mediation?
Please contact your mediator to troubleshoot any technical issues you may be having or feel free to email us at support@adrondemand.com.
How do I provide feedback about my experience?
We would love to hear your feedback! At the end of every mediation, you will receive an email with a survey link asking for your thoughts. You may also email support@adrondemand.com with your thoughts and comments. We look forward to hearing from you.